Need support making digital happen in your organisation? We'd love to help
Is your business plan driving your ICT strategy and investments or is it the other way around? Do you feel that operations and ICT are two teams divided by a different language? ICT is critical to service, requires large financial investment and can be complex and technical. We can help the business and ICT departments come together to achieve common objectives and value for money.
Imagine spending all your time and money on a new system project only for users to be disappointed and critical. User adoption is not just a matter of functional training. Staff want to be enthused. They have high expectations from their personal use of technology. We can help projects engage and involve users (and customers) to understand the vision and benefits of new software.
You see software at a trade show and want it now! How do you evaluate what you've seen against competitor products? How do you navigate the procurement maze? If you’re an ICT professional how do you influence your customers and plan to integrate into your existing product portfolio? We can help you make the right investment and involve your stakeholders in procurement decisions.
Developing an ICT strategy is more than programming a demanding list of requirements for business leaders. We can help you through the strategy cycle. This includes analysis, overarching principles, engagement and involvement of stakeholders, board decision making and programme planning whilst maintaining communications with your team, business users and customers.
A modern ICT team needs to be embedded within the culture of the rest of the business. Sometimes ICT professionals can be seen as different and reserved or defensive. We have experience of building customer-focused ICT teams underpinned by ITIL framework. We can work with teams to build soft skills to become self aware and facilitate better communication with customers and users.
If you have recently introduced new systems and software I’d like to speculate that you have been disappointed by the reporting available to leadership teams. When you saw the demo this was the feature that most attracted you the software. We can close the gap between your expectations and reality by helping you visualise and specify the data, information and insights you are looking for.